ULTIQA Hotels & Resorts Privacy Policy
Last Updated: November 2025
Introduction
At ULTIQA Hotels & Resorts, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your information when you use this website or make a reservation with ULTIQA Points North Coolangatta, in accordance with applicable privacy laws, including the Australian Privacy Act 1988 (Cth).
Collection of Personal Information
ULTIQA Hotels & Resorts collects personal information that is necessary for the promotion, marketing, administration, and management of our services. We may collect information when you make a booking or reservation through our website or other channels, subscribe to marketing communications, engage with us via phone, email, or social media, participate in promotions, competitions, or surveys, or visit our resorts and provide details for check-in and guest services among other methods. The types of personal information we collect include, but are not limited to, your name, contact details, address, payment information such as credit card details, booking history, preferences, IP address, and website usage data.
Use of Personal Information
We use your personal information for the purposes of providing you with a range of leisure accommodation products and services, responding to and managing your enquiries and reservations, processing your reservations and payments, facilitating our internal business operations, providing you with information, including newsletters and updates about other products and services that we offer that may be of interest to you and complying with any legal or regulatory requirements. If the personal information you provide is incomplete or inaccurate, we may not be able to provide you with the products or services you seek.
Disclosure of Personal Information
We may disclose your information to service providers who assist with payment processing, marketing, IT support, and guest services; affiliated entities for operational purposes; regulatory authorities or law enforcement agencies when required by law; and third-party platforms such as Google and Facebook for audience profiling.
Data Security
We implement reasonable security measures to protect your personal information from unauthorised access, loss, misuse, or alteration. While we strive to safeguard all collected data, no online transmission is 100% secure, and users acknowledge they provide information at their own risk.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, security, or content of these external sites and encourage users to review their privacy policies before engaging with them.
Access to & Correction of Personal Information
You may request access to or correction of your personal information at any time by contacting privacy@ultiqaholidays.com.au. We will process such requests in accordance with applicable privacy laws.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be published on this page, and any further or continued use of our website or services constitutes acceptance of the updated terms.
Contact Information
If you have any privacy-related questions, concerns, or complaints, please contact us at:
ULTIQA Hotels & Resorts
- Phone: +61 07 5588 4470
- Email: privacy@ultiqaholidays.com.au
By using our website and services, you acknowledge and agree to the terms outlined in this Privacy Policy.